Smart Camera Documentation

Warranty & RMA

52 views October 12, 2018 soliton-support 2

Soliton is committed to provide high quality, defect free products. It follows strict testing procedure during production to ensure best quality output. NUERA Smart Camera comes with standard warranty of 12 months from the date of invoice.

Warranty – Terms & Conditions

  1. It covers all manufacturing defects.
  2. Product must have used under standard operating conditions as specified in the datasheet.
  3. Any physical damage to the body or connectors will void warranty.
  4. Removing security sticker from the camera voids the warranty.

RMA

Soliton will handle RMA within warranty period. Customers need to send detailed description of defect & the operating setup then return the product to Soliton’s office (Bangalore, India) for further investigation. If Soliton finds that the camera is defective, will do detailed examination of the product to determine the nature of defect and at its discretion would repair or replace the defective parts.

For any further assistance, please contact our application engineer at camera.support@solitontech.com.

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